Post by thread:[EE]: Mouser overseas shipping trap

I ran into quite a problem with Mouser on their very "misleading" overseas shipping charge. I thought non-US piclisters may benefits from my experience. When you order from Mouser, you would not know the shipping fee when you complete the transaction online. You shall be billed when they ship out the goods -that is the first time, the only time and the last time you know of their shipping charge. The biggest problem is on the web site, they give a favorable Fedex International Prority rate of US$20.00, and USPS of US$30.00. Sounds like a good deal. NO, you bound to have some items that do not have rate stated. Don't take it on good faith from Mouser. I got a small power supply module with rate not stated. Thinking the total rate cannot be too far off, and likely that the module can be put into an enveleope too if the packer tried, so I put a note to ask for" most economical shipping method" . But when I got their invoice, the shipping fee was 4.3 times, US$86.00, which threw the whole equation off. And there was no way to stop them at all. At least when I bought from ebayers which have extremely high shipping, I am aware of their tricks and the total before I checked out. Cheers, Ling SM Ling SM

I was looking for a replacement part for a DVD player the other day. Found it on Mouser for $US2.50 Great. Then the estimated shipping cost came up - $US40 for shipping an 8 pin smt IC to NZ. No thanks. Trouble is I can't find it anywhere else - but I can buy a new DVD player for less than $US42.50! . Richard P On 10/07/2008, SM Ling <spam_OUTsm.ling11TakeThisOuTgmail.com> wrote: {Quote hidden}> I ran into quite a problem with Mouser on their very "misleading" overseas > shipping charge. > I thought non-US piclisters may benefits from my experience. > > When you order from Mouser, you would not know the shipping fee when you > complete the transaction online. You shall be billed when they ship out the > goods -that is the first time, the only time and the last time you know of > their shipping charge. > > The biggest problem is on the web site, they give a favorable Fedex > International Prority rate of US$20.00, and USPS of US$30.00. Sounds like > a good deal. NO, you bound to have some items that do not have rate > stated. Don't take it on good faith from Mouser. I got a small power > supply module with rate not stated. Thinking the total rate cannot be too > far off, and likely that the module can be put into an enveleope too if the > packer tried, so I put a note to ask for" most economical shipping method" > . But when I got their invoice, the shipping fee was 4.3 times, US$86.00, > which threw the whole equation off. And there was no way to stop them at > all. At least when I bought from ebayers which have extremely high > shipping, I am aware of their tricks and the total before I checked out. > > Cheers, Ling SM > > > > Ling SM > -

Maybe someone could forward it to you? I can't help, I'm in Canada and I will get dinged, too! David Richard Prosser wrote: {Quote hidden}> I was looking for a replacement part for a DVD player the other day. > Found it on Mouser for $US2.50 Great. > > Then the estimated shipping cost came up - $US40 for shipping an 8 pin > smt IC to NZ. > > No thanks. > > Trouble is I can't find it anywhere else - but I can buy a new DVD > player for less than $US42.50! > > . > Richard P > > On 10/07/2008, SM Ling <.....sm.ling11KILLspam@spam@gmail.com> wrote: > >> I ran into quite a problem with Mouser on their very "misleading" overseas >> shipping charge. >> I thought non-US piclisters may benefits from my experience. >> >> When you order from Mouser, you would not know the shipping fee when you >> complete the transaction online. You shall be billed when they ship out the >> goods -that is the first time, the only time and the last time you know of >> their shipping charge. >> >> The biggest problem is on the web site, they give a favorable Fedex >> International Prority rate of US$20.00, and USPS of US$30.00. Sounds like >> a good deal. NO, you bound to have some items that do not have rate >> stated. Don't take it on good faith from Mouser. I got a small power >> supply module with rate not stated. Thinking the total rate cannot be too >> far off, and likely that the module can be put into an enveleope too if the >> packer tried, so I put a note to ask for" most economical shipping method" >> . But when I got their invoice, the shipping fee was 4.3 times, US$86.00, >> which threw the whole equation off. And there was no way to stop them at >> all. At least when I bought from ebayers which have extremely high >> shipping, I am aware of their tricks and the total before I checked out. >> >> Cheers, Ling SM >> >> >> >> Ling SM >> --

Mouser sucks big time with their shipping cost. I was put off with their shipping cost after obtaining their quotation through email. John --- On Thu, 7/10/08, SM Ling <sm.ling11KILLspamgmail.com> wrote: {Quote hidden}> From: SM Ling <.....sm.ling11KILLspam.....gmail.com> > Subject: [EE]: Mouser overseas shipping trap > To: "Microcontroller discussion list - Public." <EraseMEpiclistspam_OUTTakeThisOuTmit.edu> > Date: Thursday, July 10, 2008, 11:27 AM > I ran into quite a problem with Mouser on their very > "misleading" overseas > shipping charge. > I thought non-US piclisters may benefits from my > experience. > > When you order from Mouser, you would not know the shipping > fee when you > complete the transaction online. You shall be billed when > they ship out the > goods -that is the first time, the only time and the last > time you know of > their shipping charge. > > The biggest problem is on the web site, they give a > favorable Fedex > International Prority rate of US$20.00, and USPS of > US$30.00. Sounds like > a good deal. NO, you bound to have some items that do not > have rate > stated. Don't take it on good faith from Mouser. I > got a small power > supply module with rate not stated. Thinking the total > rate cannot be too > far off, and likely that the module can be put into an > enveleope too if the > packer tried, so I put a note to ask for" most > economical shipping method" > . But when I got their invoice, the shipping fee was 4.3 > times, US$86.00, > which threw the whole equation off. And there was no way > to stop them at > all. At least when I bought from ebayers which have > extremely high > shipping, I am aware of their tricks and the total before I > checked out. > > Cheers, Ling SM > > > > Ling SM > --

Well, the Mouser shipping seems works fine here in the USA. They even prompt some of my order from UPS ground to UPS 3-day-delivery service. I paid the group shipping, Mouser pay the rest to get a faster 3 days shipping. Some of the mouser parts is cheaper than digikey which has wider parts available though. Funny N. Au Group Electronics, New Bedford, MA, http://www.AuElectronics.com {Original Message removed}

My guess is that you've been gouged by UPS or FedEx, not Mouser. True, the rate is high, and mouser should be able to quote you a specific price - and they should fix their web page to show the actual shipping cost. Mouser always passes on the exact UPS or FedEx rate. Which means your angst should be aimed at UPS or FedEx, both of which seem to be gouging US customers for international shipping - both inbound and outbound. Especially since an overseas customer can arrange the *exact same shipment* for significantly less cost. -forrest SM Ling wrote: {Quote hidden}> I ran into quite a problem with Mouser on their very "misleading" overseas > shipping charge. > I thought non-US piclisters may benefits from my experience. > > When you order from Mouser, you would not know the shipping fee when you > complete the transaction online. You shall be billed when they ship out the > goods -that is the first time, the only time and the last time you know of > their shipping charge. > > The biggest problem is on the web site, they give a favorable Fedex > International Prority rate of US$20.00, and USPS of US$30.00. Sounds like > a good deal. NO, you bound to have some items that do not have rate > stated. Don't take it on good faith from Mouser. I got a small power > supply module with rate not stated. Thinking the total rate cannot be too > far off, and likely that the module can be put into an enveleope too if the > packer tried, so I put a note to ask for" most economical shipping method" > . But when I got their invoice, the shipping fee was 4.3 times, US$86.00, > which threw the whole equation off. And there was no way to stop them at > all. At least when I bought from ebayers which have extremely high > shipping, I am aware of their tricks and the total before I checked out. > > Cheers, Ling SM > > > > Ling SM >

On Thu, 2008-07-10 at 01:56 -0700, David P Harris wrote: > Maybe someone could forward it to you? I can't help, I'm in Canada and > I will get dinged, too! Hehe, agreed. I generally stay away from Mouser. While their shipping to Canada doesn't seem too bad, they ship UPS (well they did last time I used them, maybe they don't anymore), which has often resulted in "issues", he biggest being insane "brokerage" charges, which you don't find out about until a few weeks after you received the items. TTYL

Using the US Postal service priority mail with tracking which is approximately the same cost as other ground service, I get 2nd day including Saturday or Monday (Fedex home delivery runs Saturday and not Monday), The other ground services may be up to a week (California to Ohio). Place an order with Mouser, Jameco or Digikey by noon their time and likely it will be shipped same day. All 3 mentioned have given me fine service, but the $25 minimum of Digikey is a turnoff, but I usually try to hit them with an order when over the minimum. Funny NYPD wrote: > Well, the Mouser shipping seems works fine here in the USA. They even prompt some of my order from UPS ground to UPS 3-day-delivery service. I paid the group shipping, Mouser pay the rest to get a faster 3 days shipping. > Some of the mouser parts is cheaper than digikey which has wider parts available though. > > Funny N. > Au Group Electronics, New Bedford, MA, http://www.AuElectronics.com > > > > {Original Message removed}

> My guess is that you've been gouged by UPS or FedEx, not Mouser. What was misleading is Mouser put up a page of having special pricing arrangement with Fedex, but the final pricing can be so far off. And on hind sight, though USPS could end up cheaper though they were initially price at $10 more. In any case, most likely there would not be any sale done if the full shipping fee is made known. After the transaction, my feeling is the information is deliberately hidden to mislead or to confuse, as I was led to. And whether Mouser is charging actually the Fedex or there isn't any rebate, no one knows unless one can go through their internal account and arrangement. Ling SM

I'm in the USA, and I find Mouser's shipping costs to be extremely fair. They frequently upgrade me to 2nd day for free. They also ship backordered items for free. Foreign customers are probably getting gouged by UPS/FedEx. Whenever I've dealt with them shipping overseas, their charges were extremely high. I've also heard that the recipients are often charged excessive fees for customs/etc. I've gone to using the good old post office (Express Mail) for overseas shipments. Much less expensive than UPS/FedEx. Also fewer customs paperwork hassles for me. -- --- Chris Smolinski Black Cat Systems http://www.blackcatsystems.com

Digikey.ca .... they are amazing in Canada. Order from them before 8pm central time, I think, and it will be couriered to you the next morning. I work from home on Wednesdays (Electronics is a hobby), and I put in an order before dinner on Tuesday, it will be delivered at about 10am on Wednesday. This is from about 2000km away (half-way across Canada - Winnipeg to Toronto). Further, for orders > $32 they waive the $8 'handling' fee, and the only shipping charge, regardless of .... hang on, they've changed their terms... *> 7. Shipping Charges.* Orders purchased in Canadian currency and entered by 8:00pm CT will be shipped prepaid for next day delivery via Purolator to most provinces. A shipping charge of $8.00 (Canadian)* will be added to the order. Backordered items will be shipped when available with an additional $8.00 shipping charge per shipment. > * If unique circumstances require deviation from this charge, customers will be contacted prior to shipping an order. *> 8. Handling Charge.* There is no minimum order or handling fee. The handling fee has been removed, they used to have one for 'small' orders. I absolutely love their service.... it really is easier than finding a local brick/mortar venue. The only issue I have had is their reluctance to ship Lithium batteries by air ;-) Rolf Funny NYPD wrote: > So, who is your major electric component distributor in Canada? > > Funny N. > Au Group Electronics, New Bedford, MA, http://www.AuElectronics.com > > > > {Original Message removed}

I normally use Digikey. $8 flat shipping via Purolator, if the order is over a minimum ($25?). Next day delivery. Excellent service. Prices for singles high, but above 25 are not too bad. David Funny NYPD wrote: > So, who is your major electric component distributor in Canada? > > Funny N. > Au Group Electronics, New Bedford, MA, http://www.AuElectronics.com > > > > {Original Message removed}

I would mail it to you postal cc On Jul 10, 2008, at 2:35 AM, Richard Prosser wrote: I was looking for a replacement part for a DVD player the other day. Found it on Mouser for $US2.50 Great. Then the estimated shipping cost came up - $US40 for shipping an 8 pin smt IC to NZ. No thanks. Trouble is I can't find it anywhere else - but I can buy a new DVD player for less than $US42.50! . Richard P On 10/07/2008, SM Ling <sm.ling11spam_OUTgmail.com> wrote: {Quote hidden}> I ran into quite a problem with Mouser on their very "misleading" > overseas > shipping charge. > I thought non-US piclisters may benefits from my experience. > > When you order from Mouser, you would not know the shipping fee > when you > complete the transaction online. You shall be billed when they > ship out the > goods -that is the first time, the only time and the last time you > know of > their shipping charge. > > The biggest problem is on the web site, they give a favorable Fedex > International Prority rate of US$20.00, and USPS of US$30.00. > Sounds like > a good deal. NO, you bound to have some items that do not have rate > stated. Don't take it on good faith from Mouser. I got a small power > supply module with rate not stated. Thinking the total rate cannot > be too > far off, and likely that the module can be put into an enveleope > too if the > packer tried, so I put a note to ask for" most economical shipping > method" > . But when I got their invoice, the shipping fee was 4.3 times, US > $86.00, > which threw the whole equation off. And there was no way to stop > them at > all. At least when I bought from ebayers which have extremely high > shipping, I am aware of their tricks and the total before I checked > out. > > Cheers, Ling SM > > > > Ling SM > -

Richard, what pain would there be for me to order your part and mail it to you from the US? If it's easy, I would not mind doing that for you. perhaps you could send the nearest paper denomination bill, which my bank will change for me. Or would customs and etc make it horrible with 20 forms and my right arm on deposit in some escrow account? -- Looking forward, Al Shinn

2008/7/10 Rolf <@spam@learrKILLspamrogers.com>: {Quote hidden}> Digikey.ca .... they are amazing in Canada. Order from them before 8pm > central time, I think, and it will be couriered to you the next morning. > > I work from home on Wednesdays (Electronics is a hobby), and I put in an > order before dinner on Tuesday, it will be delivered at about 10am on > Wednesday. This is from about 2000km away (half-way across Canada - > Winnipeg to Toronto). Further, for orders > $32 they waive the $8 > 'handling' fee, and the only shipping charge, regardless of .... hang > on, they've changed their terms... > > *> 7. Shipping Charges.* Orders purchased in Canadian currency and > entered by 8:00pm CT will be shipped prepaid for next day delivery via > Purolator to most provinces. A shipping charge of $8.00 (Canadian)* will > be added to the order. Backordered items will be shipped when available > with an additional $8.00 shipping charge per shipment. > > * If unique circumstances require deviation from this charge, > customers will be contacted prior to shipping an order. > *> 8. Handling Charge.* There is no minimum order or handling fee. > > The handling fee has been removed, they used to have one for 'small' > orders. > > I I got 2 day shipping AND and an extra charge $25 on a stack of 300w PSUs So its not really clear what those new terms are... D

Al/Richard-- Normally ("most" countries!) small packages sent via USPS from private person to private person completely bypass customs services unless there is a high declared value ... especially if mailed in CDROM or other commonly recognized packaging. Here in Thailand every courier delivered package has to go through customs formalities resulting in invoicing and "service" fees of a hundred or so USD even if the calculated tax is zero. Even worse, it is UPS, FedX or whoever who clears customs on this end so you can do nothing if it is screwed up and high taxes are assessed. Everything I order offshore I stipulate normal air mail postal services only, and any courier delivery notices are refused without regard:-) Regards/Roger, in Bangkok On 7/11/08, Al Shinn <KILLspamalshinnKILLspammindspring.com> wrote: {Quote hidden}> > Richard, > what pain would there be for me to order your part and mail it to you > from the US? If it's easy, I would not mind doing that for you. perhaps > you could send the nearest paper denomination bill, which my bank will > change for me. Or would customs and etc make it horrible with 20 forms > and my right arm on deposit in some escrow account? > -- > > Looking forward, > Al Shinn > > > -